The market opportunity for conversational intelligence is vast. Gartner forecasts contact center spending will reach $38.9 billion by 2027, driven by a growing recognition of customer service as a revenue driver rather than a cost centre. Customer experience (CX) has become a key differentiator, with research showing that companies excelling in CX experience twice as fast growth compared to their competitors. Despite the importance of CX, only 15% of customer interactions currently generate value, signaling a large gap that platforms like Convin aim to bridge. The rise of AI in contact centers has brought efficiencies, but the challenge remains in enabling agents and streamlining omnichannel customer service.

Convin offers an innovative solution by helping agents prioritize tasks in real time and automatically evaluating their performance, while providing actionable insights to businesses for strategic decision-making. This dual focus on improving both the revenue and cost side of operations makes Convin a powerful tool for enterprises looking to optimize their customer service and interactions.

The founders of Convin—Ashish Santhalia, Bharat Patidar, Durgesh Choudhary, and Atul Shree—bring decades of experience from leading companies like Byju's, IBM, and Cognizant. Their complementary skills in AI, machine learning, and product development have led to the creation of a robust platform that already serves prominent enterprises like Flipkart, ICICI Bank, and Medibuddy.

We at JSW Ventures are confident that Convin is well-positioned to lead the conversational AI space, even amidst strong competition. The team’s rapid growth and strong market presence across industries such as consumer goods, healthcare, and BFSI further reinforce this confidence. With a clear path to scale and a compelling value proposition, Convin is poised to revolutionize the way businesses engage with their customers, and we are proud to support them in this transformative journey.